PKWARE
Jan Peters has a diverse work experience spanning multiple companies and roles. They started their career as a Sr. Pre-Sales Support Engineer at Iron Speed, Inc. in 2003, where they provided technical support for a .NET Rapid Application Development tool. They then worked as a S/W Engineering Talent Consultant at Lockheed, Zeiss Meditec, iCon, and Motorola from 2004 to 2006.
In 2006, they joined ProMatch as a CoManager/Tech Consultant, where they migrated the Alumni database to LinkedIn ProMatch Group, improving connectivity between active ProMatch members and alumni while maintaining user privacy. They also provided user training and support, documented processes, and anticipated/mitigated technical issues.
Jan Peters worked as a Pre/Post Sales Support Engineer at deCarta from 2007 to 2008, where they qualified customer application/technology requirements and resolved technical questions/objections to ensure that deCarta products met customer needs.
From 2008 to 2009, they returned to ProMatch as a CoManager/Tech Consultant, with responsibilities similar to their previous role.
In 2010, they joined Cisco as a Sr. Customer Support Engineer/Technical Lead, where they reduced case load by 80% and updated technical documentation to sync with current practices. They also resolved difficult L4 cases and identified/resolved customer issues, resulting in the largest point release for SmartCallHome 3.2 Deploy. They remained at Cisco until 2012.
In 2012, they briefly worked as a Sr. Application Support Engineer at Synarc before joining Greenplum as a Sr. Technical Support Engineer in 2013. At Greenplum, they built DialHome, DCA, and GreenplumDB Support Engineering Practices to improve customer experience. They provided technical direction for DialHome improvements and built best practices for managing DialHome implementation. They left Greenplum in December 2013.
Jan Peters joined Dataguise in 2013 as a Lead Technical Support Engineer, a role they continued at PKWARE from 2021.
Jan Peters holds a Bachelor of Science degree in Business Administration with a minor in Aerospace Engineering from San Jose State University, although the exact start and end years of the program are not specified.
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PKWARE
PKWARE secures sensitive data to minimize organizational risks and costs, regardless of device or environment. Their software enables visibility and control of personal data, even in complex environments. The company specializes in data discovery, security, and compliance.