Portland General Electric
Erik Nelson is a seasoned Senior ServiceNow Administrator at Portland General Electric since December 2019, overseeing the health and wellness of the ServiceNow system, including enhancements, upgrades, and all aspects of system administration. Previous experience includes a role as a Business Process Analyst contracted for Portland General Electric, where Erik improved Service Catalog items and workflows, and as a Business System Analyst for Nike, focusing on process improvements and reporting systems. Additionally, Erik served as a ServiceNow Administrator at Bloomin' Brands, Inc., and has certifications from Central Community College and the University of Nebraska. Notable achievements include the implementation of a quarterly cloning schedule, the establishment of a two-week Sprint cycle for enhancements, and a successful transition from the Service Portal to Employee Center, enhancing end-user satisfaction.
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Portland General Electric
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Portland General Electric Company is an electric utility that is engaged in the wholesale purchase, transmission, distribution and retail sale of electricity in the State of Oregon. Its service area allocation of approximately 4, 000 square miles is located entirely within Oregon and includes approximately 51 incorporated cities, of which Portland and Salem. It has five natural gas-fired generating facilities, which include Port Westward Unit 1 (PW1), Port Westward Unit 2 (PW2), Beaver natural gas-fired generating plant (Beaver), Coyote Springs Unit 1 (Coyote Springs) and Carty natural gas-fired generating plant (Carty). As of December 31, 2016, the Company owned and operated two wind farms, Biglow Canyon Wind Farm (Biglow Canyon) and Tucannon River Wind Farm (Tucannon River). The Company's hydroelectric projects consist of Pelton/Round Butte on the Deschutes River near Madras, Oregon, four plants on the Clackamas River, and one on the Willamette River.