Post Office
Derya Byrne is a seasoned professional with extensive experience in commercial performance and customer experience management. Currently serving as a Senior Commercial Performance Manager at Post Office Ltd since October 2015, Derya has held various roles including Senior CRO Manager, Optimisation Manager, and Digital Channel Lead. Prior to this, Derya worked at Groupon from February 2011 to October 2015, where roles included Program Manager for Customer Experience EMEA, Operations Analyst EMEA, and various positions in UK Customer Service. Derya's educational background includes a degree from Nottingham Trent University and attendance at Bancroft's School.
Post Office
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The Post Office is changing. As a commercial business with a public purpose, you will still find us within three miles of 99.7% of the population, providing key services at the heart of communities and providing social value estimated at £2.3 billion. We are still the leading mails retailer and building that key part of our business is a priority in a competitive market.