Probe CX
Miriam Fairhead is a professional who has held various positions in business operations, legal internships, and managerial roles. Miriam has experience in managing online marketing and advertising agencies, overseeing quality management systems, and founding a digital platform connecting islander merchants with global consumers. Miriam has a background in international business, corporate law, and is currently pursuing a Master of Business Administration degree. Additionally, Miriam has a passion for contributing to humanitarian causes through fundraising and business initiatives.
Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.