Bruno L.

Bruno L. is a seasoned professional with extensive experience in the contact center industry, currently serving as the Head of Operations at Quality - Contact Centers since October 2023. Previously, Bruno held the position of Operations Director at Contact Centers Angola from June 2019 to October 2023, where expertise was demonstrated in startup management, campaign design, and quality policy implementation. Career highlights also include roles such as Call Centre Director at AudiçãoActiva, Business Operations Manager at Overcube, and Director of Customer Service at Angola Telecom E.P., along with various management positions at Randstad Portugal, CPP Group plc, and Teleperformance. Bruno's educational background includes studies at Universidade Lusíada de Lisboa.