Viktoria Fazekas

Viktoria Fazekas is a Senior Service Delivery Manager at RELEX Solutions, with previous experience as a Service Delivery Manager. Prior to this role, Viktoria served as a Team Lead at Tata Consultancy Services for over seven years, where responsibilities included managing a technical support team, ensuring performance aligns with SLAs and KPIs, and delivering exceptional customer experiences. Earlier in the career, Viktoria worked as a Technical Support Analyst, focusing on ticket quality evaluation, training material development, and technical issue resolution. Viktoria completed education at Eszterházy Károly College and participated in the Erasmus Programme at Technische Universität Dresden, specializing in International Relations.