Resonate CX
Hishma Shah is a dedicated professional with a strong background in customer success and business management. With experience in various roles such as Owner, International enquiries manager, and Reviewer, Hishma has consistently demonstrated their ability to drive customer satisfaction and retention. Co-founding Future Navigators showcases their passion for helping students achieve their career goals. Hishma's academic background includes a Bsc in International Management from Cardiff University. Currently, Hishma serves as a Customer Success Manager at Resonate CX, where Hishma has implemented successful personalized engagement strategies and customer retention initiatives.
Resonate CX
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Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”