Emma Bailey

Emma Bailey is a seasoned IT professional with extensive experience in service management and infrastructure, currently serving as Senior Infrastructure Manager for the ServiceNow Platform at Royal Mail since June 2021. Prior roles include ServiceNow Senior Lead Consultant and Lead Consultant at Computacenter, as well as IT Service Design & Transition Consultant at Equifax UK. Emma has demonstrated expertise in delivering IT services, managing stakeholder relationships, and implementing best practices in service management. A background in psychology, acquired through a BSc from The University of Huddersfield, complements Emma's analytical and effective communication skills in driving business value and improving service delivery across various organizations.