Salesforce
Kevin Heggie is a Principal Industry Enterprise Architect (Banking) at Salesforce, where responsibilities include acting as a trusted advisor for Financial Services organizations, collaborating with Tier 1 banks on transformation projects, and leading the UK 'Blackbelt' Forum to enhance the skills of the UKI SE community. Prior to Salesforce, Kevin held multiple leadership roles at Barclays, including Head of CRM Capabilities and Strategy, where Kevin led the UK Retail Banking Salesforce CRM Programme, and Head of CRM (Martech) Strategy, developing a comprehensive CRM strategy and portfolio of change activities. Kevin also served as a Senior Change Acceptance & Delivery Manager and as a Change Delivery Manager. Kevin holds a Postgraduate Diploma in Digital & Technology Solutions from The Manchester Metropolitan University and a Bachelor of Arts in Geography and Economic and Social History from the University of Leicester.
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Salesforce
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Salesforce is the Customer Success Platform. Its social and mobile cloud technologies—including its flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.