Govind Joshi

AVP Quality And BPM at SBI Cards and Payment Services Ltd

Govind Joshi is a seasoned professional with extensive experience in quality management and operations across various sectors. Currently serving as Senior Quality Process Manager at SBI Card since March 2022, Joshi previously held roles such as Lead - Business Operations at BroadArks Technologies and Vertical Head - Quality at LabourNet Services India Pvt. Ltd., where key responsibilities included implementing BPMS and leading compliance audits. At Tata Teleservices Limited, Joshi focused on process identification, automation opportunities, and performance audits over an eleven-year tenure. Earlier experience includes managing call center operations as Cluster CSD Head at Bharti Airtel Ltd. and Cluster Head at Reliance Communication Ltd. Educational qualifications include an MBA in Customer Care and Retail and a BHM in Management.

Location

Gurugram, India

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SBI Cards and Payment Services Ltd

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SBI Cards and Payment Services Private Limited is an India-based company engaged on marketing and distribution of credit cards. The Company offer a wide range of credit card portfolio to individual cardholders and corporate clients, which includes lifestyle, rewards, travel and fuel, shopping, banking partnership cards and corporate cards. The Company is focused on offering customized benefits for its card holders, such as reward programs and discount programs, and are tailored for each target demographic. It also offers a co-brand credit card that is specifically targeted at medical doctors, which offers specialized medical professional liability insurance to its cardholders.


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Headquarters

Gurgaon, India

Employees

1,001-5,000

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