Reynaldo Blanco Ulloa

Reynaldo Blanco Ulloa is an experienced professional in workforce management and capacity planning, currently serving as the WFM Team Leader and Capacity Planner at Scotiabank Colpatria since July 2018. Previously, Reynaldo held various roles at Citi from October 2002 to June 2018, including WFM Team Leader, Collections Senior Business Analyst, Collections Supervisor, and Quality Analyst. Responsibilities included supporting management in capacity planning, designing capacity models, analyzing operational changes, and improving process efficiency. Reynaldo's extensive background in collections and financial management is complemented by a Bachelor's degree in Public Accounting from Universidad Cooperativa de Colombia and two specialist degrees in Business Management and Finance from Universidad Santo Tomás.