Sematell GmbH
Susanne Brandt has extensive experience in customer care and technical support, currently serving as the Director of Customer Care at Sematell GmbH since August 2013, where prior roles included Deputy Director of Customer Care and Support Engineer. Before joining Sematell GmbH, Susanne Brandt worked at ASC Technologies AG from April 2011 to July 2013 as a Test Engineer, and at imc AG from April 2005 to March 2011 in various capacities including Software Tester, Documentation, and Support.
Sematell GmbH
Sematell is a leading provider of intelligent response management solutions based on AI for use in customer service centers. The German software company has been in the business of developing innovative solutions for the global customer service market since 2000.Sematell’s successful history originates at the German Research Center forArtificial Intelligence in Saarbrücken (DFKI). This is where the unique categorization algorithm used in the ReplyOne central solution (formerly MailMinder / Attensity Respond) was developed together with DFKI.The precision, stability and response accuracy of ReplyOne is the result of intensive research conducted over many years.As a leading provider of contact center software, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation.