Alexis Grant

Alexis Grant is a seasoned technical support professional with extensive experience in software security and customer engagement across multiple companies. Currently serving as a Technical Support Engineer at Semgrep, Alexis aids security teams and developers in enhancing software security and reliability. Previous roles include a Support Engineer at Zapier, where escalated issues were handled, and as an Escalations Lead at Nylas, focusing on deep troubleshooting of API-related issues. Experience also includes senior support positions at HashiCorp and New Relic, as well as customer success at Papertrail Inc. and Evisions Inc. Alexis holds an M.Sc. in Speech and Language Processing from The University of Edinburgh and a B.A. in Linguistics and Cognitive Sciences from Rice University.