Mark Vaughan

Mark Vaughan is an experienced director at Serco, where since January 2004, leadership includes overseeing Group-wide projects aimed at enhancing performance, consistency, and quality. Key accomplishments include the relaunch of the company management system to improve usability, implementation of a contract management system utilized by over 2,000 users, and strategic market evaluations leading to growth opportunities. Previous roles span project and market development positions at Serco, alongside marketing management at Cable & Wireless, where achievements included significant business growth and strategic initiatives. Mark holds a Bachelor's Degree in Business Studies from Bournemouth University and a Diploma in Marketing from the Chartered Institute of Marketing.