Tracey Pilon

Tracey Pilon is a seasoned professional with extensive experience in customer service management and operational leadership. Currently serving as the Manager of Customer Service at Service NSW since 2013, Tracey has played a pivotal role in launching the state's 1 Stop Government shop, improving access to government services for the community and businesses. Prior experience includes managing customer service centers at Roads and Maritime Services and leading operational teams at Insurance Australia Group, overseeing teams of over 50 individuals with a budget of $5 million across various functions. Tracey's career also encompasses roles focused on risk analysis and fraud prevention at notable organizations such as NRMA Insurance and IAG. Tracey holds a Bachelor of Arts in Psychology from the University of Sydney and a Diploma of Teaching from Catholic University.