Smarsh
Adam Annen is an experienced technical support professional with a strong background in team leadership and customer service quality. Currently serving as the Senior Technical Support Manager at Smarsh since May 2022, Adam oversees a large team of support engineers focused on staff development and high engagement in the Americas region. Prior to Smarsh, Adam held the position of Head of Support for the Americas at IR for nearly 15 years, where responsibilities included managing performance analytics and supporting a large team. Earlier career roles include Team Leader at Console Group and Reckon, where mentorship and handling complex issues were key responsibilities. Adam's extensive experience spans various industries, including software for communications, real estate, and accounting.
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Smarsh
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Smarsh is a multinational "software as a service" company headquartered in Portland, Oregon, with nine offices worldwide including locations in, New York, Redwood City, California, Boston, Raleigh, North Carolina, London and Bangalore, India.