Sprout Social
Bethany Baymore serves as the Customer Education Manager at Sprout Social, Inc., since March 2024, leading the strategy and execution of customer education programs, including Sprout Academy. Prior to this role, Baymore was a Program Manager for Customer Experience at Rapid7 from April 2021 to August 2023, where responsibilities included gathering customer feedback, managing cross-functional teams to enhance customer experience, and ensuring effective communication among stakeholders. Baymore's earlier experience includes positions as Customer Implementation and Training Manager and Customer Success Manager at Yesware, where accomplishments included significantly increasing training engagement and achieving high customer satisfaction. Other roles span customer service and client support in various organizations, beginning with a Customer Service Representative at Vermont Gas Systems, Inc. Baymore holds a Bachelor's degree in Criminal Justice/Law Enforcement Administration from Champlain College.
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Sprout Social
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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.