Dana F. W.

Dana F. W. is an accomplished professional with extensive experience in customer success management and academia. Currently serving as the Manager of Customer Success at Street Smarts VR, Dana previously held the position of Director of Customer Success at JoVE, where strategic growth plans led to a 95% subscriber retention rate and the development of a global team of 50+ customer success managers. Dana's leadership in expanding customer success teams and driving business outcomes has been complemented by a strong academic background, including teaching roles at the University of New Hampshire and Thomas College, along with a Ph.D. in Cognitive, Social, and Developmental Psychology from The New School.