Kent Smith

Kent Smith is an experienced professional in customer service and operations management, currently serving as the Director of Contact Center at Tangoe since December 2018, where previous roles included Senior Manager of Client Services. Prior experience at MOBI Wireless Management from September 2014 to November 2023 encompassed various leadership positions, including Service Delivery Manager and Operations Development Manager, focused on customer relationship management and process enhancements. Kent began a career at Best Buy, progressing from Sales Supervisor to Back Office Lead, demonstrating expertise in team development and operational efficiency. Kent's educational background includes certifications in Fire Science and Emergency Medical Technology, along with a Core 40 Diploma from Noblesville High School.