Kristy Myrick

Kristy Myrick is an experienced professional with a robust background in customer support and operations management. Currently serving as the Director of Customer Support at Tapcheck, an award-winning fintech company, Kristy focuses on empowering employers and workers through earned wage access. Prior to this role, Kristy held various leadership positions, including Senior BPO Operations Manager at SmithRx, where the emphasis was on achieving key performance indicators and enhancing member experience. At CSC ServiceWorks, as Senior Director of Contact Center Operations, notable achievements included a 45% reduction in inbound calls and significant cost savings. Previous roles also encompassed Director of Member Support at Service Autopilot, Chief Experience Officer at Rent Items, Inc., and Global Director of Customer Care at Point of Rental Software, where productivity and customer satisfaction were notably improved. Kristy’s extensive tenure at Hilton included various senior roles that resulted in remarkable cost savings and operational efficiencies. Kristy holds a Bachelor of Applied Science in University Studies from The University of Texas at Arlington.