Telekom Malaysia Bhd
Lolitta Suffian is an accomplished professional in customer experience management with extensive experience spanning over two decades. Currently serving as Vice President of Customer Experience at Telekom Malaysia, Lolitta leads the development of customer journeys and impactful CX strategies. Previous roles include Head of Customer Experience at BigPay, where transformative strategies were implemented across ASEAN, and Head of Customer Experience at Grab, overseeing significant teams and operations for various services. With a solid background in operational management from companies like Sutherland and CIMB, Lolitta has consistently focused on enhancing customer satisfaction and service quality throughout their career. Educational credentials include a foundation degree in Art History from Whitney College of Art.
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Telekom Malaysia Bhd
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Telekom Malaysia Berhad is a Malaysia-based company, which provides communications services. The Company's principal activities include the establishment, maintenance and provision of telecommunications and related services. The Company's segments include Mass Market, comprises the Company's retail arm and its subsidiaries which complement the retail business; Managed Accounts, responsible for the provision of a range of telecommunications services and communications solutions to small and medium businesses, and corporate and government customers except for consumer business, provides only voice and Internet and multimedia services; Global and Wholesale Business, comprises the wholesale arm of the Company and its subsidiaries that complement the wholesale business, and Shared Services/Others, which includes all shared services divisions, all business functions divisions, such as information technology and network, and subsidiaries that do not fall under the above lines of business.