Operations Manager

Tersus Consultancy are seeking an experienced Operations Manager to join our team. In this role, you will be responsible for overseeing the operations of our Dinnington, Sheffield office.

As a leading consultancy firm in risk and compliance, Tersus Consultancy are dedicated to delivering outstanding services to our clients while fostering a collaborative and innovative work environment.

You must have at least 5 years’ experience within Asbestos.

What will you be doing?

• Managing contracts per client specifications and Tersus' standards, ensuring optimal service delivery
• Mobilising new contracts and clients
• Supporting the head of region in team and resource management
• Ensuring labour costs are within budget
• Overseeing BAU tasks, including staffing, payroll, invoicing, and appraisals
• Collaborating with the Quality Manager to maintain UKAS accreditation
• Ensuring client satisfaction and KPI achievement
• Liaising with other regions to ensure successful contract servicing
• Assisting in complaint investigations
• Providing inspirational leadership and team motivation
• Delegating duties appropriately, including succession planning
• Working proactively with internal teams
• Identifying new business opportunities and represent Tersus' at events
• Attending management meetings and providing necessary information
• Assisting in integrating newly acquired businesses’
• Performing other tasks as directed by Tersus' senior management