The Alternative Bank
Omonefe Dame is a skilled professional specializing in customer experience (CX) design and automation with extensive experience across multiple organizations. Currently serving as a CX Automation Experience Specialist at The Alternative Bank, Omonefe orchestrates user-centric communication channels and leads responsive email design initiatives. In the role of CX Design & Automations Officer at Sterling Bank, a focus on optimizing customer journeys and leveraging CRM data has contributed to improved conversion and retention rates. As a Product (UX) Design Consultant with Africa Agility, Omonefe created effective virtual classroom environments. Previous experiences include UX/UI roles at HNG Internship and DeBuenTono Services Limited, where wireframes, prototypes, and user research were key focuses. Omonefe holds a Bachelor of Science degree in Soil Sciences from the University of Benin and is currently advancing education at Product School.
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The Alternative Bank
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We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs. We commenced operation in January 2014 following the granting of Sterling Bank’s license to offer non-interest banking (NIB) services as a window by The Central Bank of Nigeria We are dedicated to ensuring adherence to Non-Interest Banking principles through the appointment of an Advisory Committee of Experts (ACE). The ACE is tasked with the review and approval of all our products and processes after ensuring full compliance with NIB principles. Welcome to the Alternative, where you are not a customer, you are a partner.