Sophie Clayton

Sophie Clayton has over nine years of experience within The Star Entertainment Group, advancing from Guest Service Agent to Group Reservations Agent and Front Office Supervisor. In these roles, Sophie has demonstrated expertise in guest relations, staff supervision, training, and service standard implementation. Notably, Sophie contributed to the opening of a six-star hotel, helped the Guest Services Team win an AHA award for "Best Luxury Accommodation," and is proficient in various industry-related software, including Delphi and OPERA. Prior experience includes managing Billy Baxters Bar & Grill, where responsibilities encompassed daily operations, staff training, and performance management. Educational background includes attendance at Scarborough College in England.