William Mak

William Mak is an experienced professional in the telecommunications industry, currently serving as Senior Manager for Service Assurance and Service Management at Three UK since October 2014. With a strong focus on customer service and service assurance, William is responsible for advancing the OSS landscape and ensuring the successful delivery of the OSS roadmap. Previously, William held various roles at Ericsson from June 2005 to October 2014, including Technical Lead for CSI Applications and OSS & BSS Group Lead, where leadership and team development were key responsibilities. William's career began with positions at Hewlett Packard Enterprise and Compaq as a Technology and Unix Consultant and includes foundational experience as a graduate UNIX developer at Digital. William earned a BSc in Computer Science from City St George’s, University of London, and also holds a Bachelor of Science degree from Abingdon School.