Bradford Jones

Bradford Jones is an experienced leader in customer experience and business operations, currently serving as the Director of Customer Experience at Trainual since March 2020. In this role, Bradford oversees long-term support for customers in building business playbooks through various educational avenues. Previously, Bradford held multiple positions at Trainual, including Director of CX: Implementation and Manager of Implementation, where efforts focused on rapid software adoption and customer coaching. Before joining Trainual, Bradford founded The Process People, which specialized in creating training manuals for businesses. As CEO of The Lunchbox Knoxville and Bradford Catered Events, Bradford implemented innovative technologies and strategies to significantly increase sales. Early career experience includes a senior leadership position at a Chick-fil-A franchise. Bradford earned a Bachelor of Science degree in Management from Clemson University.