Omowunmi Faizal

Omowunmi Faizal, CCEM, currently serves as Customer Experience Lead at Vendease Africa, focusing on enhancing customer engagement, satisfaction, and loyalty through data-driven insights and a Lean Six Sigma approach. Previously, Omowunmi held the position of Senior Customer Experience Manager at Interswitch Group, where notable achievements included implementing tools for customer understanding and integrating metrics to improve internal customer experiences. Prior experience at Wema Bank Plc. encompassed leadership roles in customer insights, service audit, and complaint management, utilizing metrics like CSAT and NPS to enhance service quality. Additionally, earlier career experience included operations and logistics management for the Lagos State Independent Electoral Commission. Omowunmi holds a BSC in Accounting from Olabisi Onabanjo University.