Vp, Operations

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by serial entrepreneurs, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market. Following a remarkable 7x ARR growth in 2023, Vertice has raised a total of $51 million to date. The Series B funding round, announced in January 2024, aims to fuel global expansion and drive product innovation. 

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

The Role

As the VP, Delivery Operations you will take full responsibility for the global service delivery function: creating and implementing the strategy for how customers interact with Vertice. This is a pivotal position within our Customer function, where you will focus on driving operational excellence, delivering on strategic initiatives and improving delivery performance for our customers. You will oversee our global teams to effectively negotiate SaaS contracts on behalf of our customers to drive cost efficiencies.  You will be responsible for delivering outstanding services to our global customer base, optimizing their SaaS procurement processes, and driving financial efficiencies across their software spend.

Responsibilities

• Strategy Ownership: Develop and implement strategic initiatives that enhance the delivery of Vertice services, putting in place the systems, processes and metrics that ensure we are the leading negotiation service in SaaS procurement.
• Global Team Leadership: Build and lead a high-performing, multi-layered global team (UK, US, Australia), fostering a culture of continuous improvement, operational discipline, and professional growth. This will include refining our recruitment strategy to balance operational excellence with top-tier customer service. 
• Executive Engagement: Direct or support complex service engagements, managing key customer or vendor relationships as an executive sponsor.
• Cross-Functional Collaboration: you will advocate for your team and customers to the wider business (including CS, Product and Leadership), effectively representing the goals and objectives of the delivery function.

Requirements

• You’re an inspiring operational leader with a track record of building and managing multi-layered, diverse global teams in a demanding, fast-paced service delivery or professional services environment.
• You’ll have extensive experience in delivering customer-centric services, ideally in a client-facing role within a professional services or service delivery leadership position.
• Your relationship management and negotiation skills are excellent, and can demonstrate handling complex, high-value customer and supplier engagements.
• You have a strategic mindset with a hands-on approach; you lead by example and maintain a proactive involvement in operational activities.
• You’re a culture driver who champions accountability; you are personally willing to commit to service-level targets and deadlines, ensuring timely and efficient delivery.
• Excellent analytical, strategic thinking, and problem-solving abilities, with a proactive approach to delivering value for both the business and customers.
• Passionate about customer success, with a history of delivering world-class services in dynamic, high-energy environments.

Why join Vertice?

• Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise. 
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. 
• Share in our success with equity options.

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see
if you could be a good fit anywhere else in our business!