Internal Communications Manager

We are looking for an Internal Communications Manager to join our team at Xsolla. In this role, you will be responsible for developing and executing internal communication strategies that enhance employee engagement, drive organizational culture, and ensure alignment across the company. You will work closely with leadership to communicate key messages, initiatives, and updates to employees in a clear and compelling manner.

Xsolla is a global video game commerce company Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch, and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue, and create relationships with gamers worldwide.  Providing services in 200 geographies accepting payments with 700+ methods in 130+ currencies, while supporting developers in 25+ languages, we believe everyone deserves an equal opportunity to play.

Responsibilities

• Strategy Development:

• Support the creation of and implementation of a comprehensive internal communications strategy that aligns with company goals and enhances employee engagement.

• Develop communication plans for major organizational initiatives, ensuring consistency and clarity in messaging.

• Content Creation:

• Write and edit internal communications, including newsletters, announcements, and reports, ensuring they are engaging and informative.

• Produce multimedia content (videos, presentations, etc.) to support communication initiatives.

• Employee Engagement:

• Foster a culture of open communication by creating channels for employee feedback and involvement.

• Organize and facilitate internal events, town halls, and workshops to encourage dialogue and share important updates.

• Collaboration:

• Partner with HR, marketing, and other departments to ensure cohesive messaging and alignment with organizational priorities.

• Work with leadership to communicate changes, initiatives, and key messages effectively.

• Measurement and Analysis:

• Monitor and evaluate the effectiveness of internal communication efforts through surveys, feedback, and engagement metrics.

• Use data to continuously improve communication strategies and initiatives.

• Crisis Communication:

• Assist in developing and implementing internal crisis communication plans to ensure timely and accurate information dissemination during critical situations.

• Integrate with the global PR team to support messaging during times of need.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• A minimum of 5 years of experience in internal communications, corporate communications, or a related field.
• Excellent writing, editing, and verbal communication skills.
• Strong understanding of communication principles and practices, with the ability to adapt to various audiences.
• Confidence in creating and developing internal relationships with the leadership team and key stakeholders to deliver clear and simple messaging for the organization.
• Proficiency in digital communication tools and platforms, including intranets and social media.
• Strong project management skills and the ability to handle multiple priorities simultaneously.
• Creative thinking and problem-solving abilities, with a focus on employee engagement.
• Exceptional interpersonal skills and the ability to build relationships at all levels of the organization.