Account Executive

For over 18 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data, software, and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. active in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists, and campaign experts committed to using our talents and technology to nurture a vibrant and growing progressive community.

As an Account Executive (AE) at Catalist, you will have a leading role in account support and solutions engineering for a set of Catalist clients. The Account Executive is responsible for overall project management for certain clients and providing account activity updates and participating in solution development.

The ideal candidate will be a highly motivated individual with excellent technical skills, a strong desire to learn new skills, and an interest in progressive politics. Catalist values creativity and problem solving. Our work is on the cutting edge of data-driven politics, and your support will help Democratic candidates and progressive organizations conduct successful advocacy and electoral campaigns.

This position reports to the Director of Client Services and works closely with the Product Management, Analytics, and Tech teams.

Principle Duties & Responsibilities

• Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests
• Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support
• Develops a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with Client needs
• Provides support on the post-sales contracting process, service explanation, coordinating tool set-up, and billing, including tracking all state-level syndication
• Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable
• Ensures regular and appropriate client communication
• Provides backend data support and problem-solving
• Escalates issues and concerns to management as needed
• Attends Client Services staff meetings to report on and discuss open projects

Requirements

• Minimum of 1-2 years account management or campaign experience
• Excellent customer services skills
• Ability to translate client requests into internal instructions
• Excellent project management skills including ability to handle multiple projects at once
• Ability to be creative and personable and articulate ideas clearly
• Experience working in a fast-paced environment
• Ability and willingness to learn new skills quickly
• Highly-proficient in Microsoft Office, namely Excel, working with large datasets, formulas, and pivot tables
• Experience with political campaigns or progressive organizations
• Background check required