Catalyst Software
Benjamin Klein possesses extensive experience in customer success and business development within the B2B technology sector. Currently, Benjamin serves as the Manager of Customer Success at DigitalEd, focusing on transforming the Customer Success Management (CSM) team into a customer-led growth function. Previously, Benjamin held notable roles, including Senior Customer Success Manager at Pavilion and Customer Success Coach at Catalyst Software. At CareerBuilder, responsibilities included leading a team of CSMs, developing growth strategies, and optimizing customer lifecycles. Additional experience encompasses managerial positions at Alliance Borealis Canada Corp. and Consentia Inc., along with earlier roles in education and sales. Benjamin holds advanced degrees in Sales and Marketing and Administration, Law, and Economics from prestigious institutions.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.