Catalyst Software
Sarah Cunningham-Scharf is a seasoned professional in Customer Success and communications, currently serving as Head of Customer Success at Great Question since October 2021, while also coaching emerging talent in the field at Catalyst Software. With a robust background that includes leadership roles at Pulse and extensive freelance journalism and PR experience, Sarah has aided major companies in understanding their customers through actionable research and effective communication strategies. Notable past positions include Field Marketing Specialist at Auvik Networks, Communications Consultant at Molson Coors, and various internships that laid the foundation for a career in both journalism and marketing. Sarah holds a Bachelor of Journalism from Ryerson University.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.