Catalyst Software
Tia Wucher currently serves as the Director of Customer Marketing at LaunchDarkly, and has held various leadership positions in Customer Success at the company since August 2022. In addition to this role, Tia is a Customer Success Coach with Catalyst Software, contributing as a founding member of the Catalyst Coaching Corner. Previous experience includes Director of Customer Success at Cypress.io, Senior Director of Success at Optimizely, and Senior Client Lead at GoKart Labs, where digital innovation and business growth were key focuses. Tia also held marketing leadership roles at SPS Commerce, Fluid, Mill Creek Entertainment, THQ, and Stocks, Futures and Options Magazine, showcasing a robust background in customer success, marketing strategy, and project management. Tia is an alumna of Bowling Green State University, graduating in 2000.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.