Catalyst Software
Devon Lee is an accomplished professional in customer success with extensive experience in leadership roles across various organizations. Currently serving as VP of Client Success at Medallia since February 2023, Devon also holds the position of Customer Success Coach at Catalyst Software, where involvement began in August 2020 as one of the inaugural coaches in a program aimed at nurturing new talent in customer success. Active in the Gain Grow Retain community since June 2020, Devon fosters connections among customer success leaders. Prior leadership positions include VP of Client Success at Mindful, Sr. Manager of Client Success at Built Technologies, and Director of Customer Success at Campaign Monitor. Devon's career began at ServiceSource, where management of sales teams occurred, and earlier experiences include an executive assistant role at Georgetown College. Devon holds a BA in International Business and Spanish from Georgetown College.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.