Catalyst Software
Shyle Braithwaite, CSM, CHPC L1, is a seasoned professional with extensive experience in customer care and success. Currently serving as Senior Director of Customer Care at both Ting Internet and Tucows, Shyle Braithwaite also holds a position as a Customer Success Coach at Catalyst Software, where coaching aspiring Customer Success Leaders takes place. Shyle Braithwaite has previously excelled as Director of Customer Success & Support at Stamped.io and as Director of Customer Success at Shopify, contributing to significant improvements in customer engagement and satisfaction. Additional past roles include leadership positions at Diply, Highstreet Asset Management, and Canada Life. Shyle Braithwaite's educational background includes a Bachelor of Arts in Business Administration and Management from the University at Buffalo and certifications in coaching and business management.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.