Strategic Account Manager

*ClearView is looking for applicants eligible to work in the US without sponsorship.

ClearView is a thriving SaaS company that builds industry-leading performance management software for contact centers.

POSITION SUMMARY

A Strategic Account Manager will build strong relationships with our clients and partners and deliver business outcomes with our suite of Performance Management products. The SAM will also interface with ClearView customers to increase product adoption, improve customer retention and upsell additional ClearView or partner products. This will be accomplished through product training on best practices, industry trends, and knowledge of customer goals.

QUALIFICATIONS

Education:

Bachelor's Degree in the field of Business, Sales or Marketing (or closely related field) preferred. Equivalent work experience will be considered.

Required Competencies:

• Proven service or project delivery experience in an IT or SaaS environment. (must be listed in resume)

• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail

• Extremely strong commercial awareness, including the creation of business cases

• Detailed knowledge of contact center operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes

• Must be self-motivated and excel at problem solving solutions

• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels

• Strong technical experience, especially pertaining to contact center operations

ESSENTIAL FUNCTIONS AND MAJOR DUTIES

• Consulting with clients and partners on performance management best practices to meet our client’s business objectives.

• Become a trusted advisor to client and partner teams by building strong relationships.

• Understanding the client’s business, their key business drivers, and determine how ClearView can most effectively deliver business improvements.

• Working in close partnership with ClearView channel sales teams and the implementation/onboarding team.

• Managing relationships with all internal and external stakeholders post-sale.

• Provide delivery expertise and guidance.

• Confidently and clearly communicate ClearView’s values to clients and working with the partner teams to monitor key account metrics and develop new and innovative ways to demonstrate ClearView’s value.

• Ability to articulate technical information clearly to senior stakeholders.

• A curious and questioning approach. Asking why and looking for continuous improvement

• A commercially aware approach.

• Other duties as assigned.

Get to know ClearView

ClearView is a thriving SaaS company that builds industry-leading performance management software for contact centers.

ClearView was born within the walls of a call center. A few clever developers in the IT department built a solution for analyzing call data and optimizing agent performance. What began as a homegrown tool has turned into a game-changing product for call centers all over the world. ClearView is proud to have customers with just ten seats, as well as Fortune 500 companies with thousands of employees.

ClearView is a revolutionary workforce performance management system engineered by call centers for call centers. ClearView drives successful call center operations by aggregating data from disparate systems and acting on that data with proven business acceleration processes. These processes drive behavior change at multiple levels of the organization. By delivering real-time performance dashboards and engagement tools from the executive level down to the agent level, ClearView increases accountability and creates a culture of continuous development that is critical to reaching business objectives.

Whether you’ve followed a traditional career path or your own creative journey, your unique talents and skills matter to us. We care for our employees by giving them a strong work-life balance and opportunities for career development.