Cockroach Labs
Operations · New York, United States
Cockroach Labs is the team behind CockroachDB, an open source, distributed SQL database. In addition to the open source version of the DB, we offer CockroachCloud, a self-service, fully managed cloud offering of CockroachDB. We aim to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to Make Data Easy.
CockroachDB helps anyone who needs to scale fast, survive anything, and thrive everywhere. We are looking for a Corporate Operations Engineer who will join our helpdesk team and its related duties. This role will report to the IT Operations Manager and work closely with the Security, Office & People teams. The company has doubled in size in the last year with continued accelerated expansion.
In the first month you will join your Corporate Engineering Team and learn the processes in place for our various IT systems. We believe that it's essential for you to take this first month to become familiar with our technology, company, and our culture.
By your second month you will be responding & resolving all Helpdesk requests, coordinating efforts, escalating to the broader Corporate Engineering team as needed. You will begin to determine the parts of the Helpdesk process most interest you and work with your manager to focus your efforts on projects that improve these processes.
As our team grows you will have the opportunity to shape the direction of the Helpdesk. We want our employees to have a seamless productivity experience. Our best work should be invisible.
We also offer technical training and experienced mentorship to help you learn and grow into whatever you wish it to be.
In addition to your reporting director, you will work closely with senior management.
Reporting to Richard Dachtera - Senior Manager, Corporate Engineering
Richard is the founding member of the Corporate Engineering team at Cockroach Labs. Over the last two and a half years he’s owned every aspect of the organization. He helped bring the company to SOC2 compliance, supported the company during the COVID transition and opened three offices for the company. Before Cockroach Labs he spent five years at Dropbox as their founding Corporate Engineer hire in New York and then Seattle. Outside of work he’s an avid photographer, with rolls of film easily found in his coat pockets. Also Richard is the unofficial photographer for the company, volunteering his time to take headshots for all employees.
Mike Geehan - Senior Director of Security
Mike Geehan is responsible for the safety and security of CockroachDB Cloud and surrounding infrastructure. Mike joined Cockroach Labs from a DC based start-up, and prior to that spent time in larger tech companies in a wide range of roles. Mike is focused on team development. Enabling and growing his team is paramount to the success of the team, and hence the business as a whole. Mike is based in Houston, Texas, and outside of work is focused on his family, his bikes, and in getting a cycling related non-profit organization off the ground.
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.
The annual anticipated base salary range for U.S. candidates for this role based in New York, New York is USD $113,000 to $150,000, plus commission if a sales role. We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. Salary is one component of the Cockroach Labs’ total rewards package, which includes stock options, health insurance, life and disability insurance, funds towards professional development resources, flexible PTO, paid holidays, and parental leave, to name a few! Salaries for candidates outside the U.S. will vary based on local compensation structures.
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Cockroach Labs
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Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database on the planet. They help companies of all sizes — and the apps they develop — scale fast, survive anything, and thrive everywhere.