Alma
Isabel V. is an accomplished Customer Experience Lead with extensive experience in customer support and service roles across various industries. Currently at Alma since March 2021, Isabel has progressed from Customer Experience Associate to lead, utilizing technical skills in platforms such as Zendesk and Intercom, and enhancing communication abilities. Prior experience includes a Customer Experience Fellowship at KindWork, where Isabel underwent a rigorous training program, along with roles at Kinokuniya Book Store as a cashier and Luke's Lobster as a shift lead. Isabel has consistently demonstrated a commitment to exceptional customer service and efficient operations throughout a diverse professional background, supported by education from Borough of Manhattan Community College.
Alma
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At Alma, they're making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. They believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Their consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. They’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.