Collections Manager

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

Who you are:

• Bachelor’s degree in Accounting, Finance, or a related discipline.
• Bring a minimum of 5-7 years of advancing experience in Accounts Receivable, Collections, and related accounting practices, preferably within a high-growth tech company.
• Demonstrate a comprehensive understanding of AR-related accounting principles, GAAP standards, and financial operations best practices.
• Exhibit exceptional attention to detail with the capability to interpret the data.
• Display excellent communication skills; proven history of effectively engaging with stakeholders and clients.
• Show strong organizational and time-management skills.
• Proficiency with Excel, Word and Google Docs; experience with NetSuite, YayPay or similar,  Salesforce.

What you'll be doing:

• Supervise and streamline payment applications, address billing inquiries, and execute strategic collection efforts to guarantee timely collections.
• Maintain comprehensive metrics to track and report key Accounts Receivable and collections KPIs, providing valuable insights to internal stakeholders. Work closely with the Controller and FP&A team to develop monthly collection forecasts.
• Establish and manage the collection policy, including appropriate reminders, collections, and account deactivations, to enable consistent cash flow and minimize overdue accounts.
• Oversee month-end close procedures, including: cash and AR reconciliations; AR aging analysis and assessment of bad debt reserves and write off recommendations.
• Lead evaluation of AR system needs and processes. Identify and implement automation initiatives to maximize operational efficiency.
• Build and maintain strong relationships with Finance, Legal, Sales and Account Management and other key stakeholders. Act as a strategic business partner to support company-wide objectives.
• Provide support during financial audit with AR and Collections requests.