Erick Njoka

Erick Njoka has extensive experience in technical support roles, primarily at Momentum Telecom since May 2005, where various positions include Tier 2 Technical Support, IT Support Specialist, and IT Helpdesk Technician. Responsibilities involve providing technical assistance to both employees and VoIP customers using a Salesforce.com trouble ticket system, as well as troubleshooting issues for Business DSL high-speed internet customers. Prior to Momentum Telecom, Erick held a position as DSL Tier 1 Tech Support at TeleTech, assisting Verizon Online DSL customers and supporting new hire trainers. Erick holds a Master's degree in Food Science from Cornell University, earned between 1993 and 1996.