Youssef Abou-Elsouod

Youssef Abou-Elsouod is currently serving as an Escalation Specialist at noon since November 2023, where responsibilities include managing complex customer issues and acting as a liaison between customers and internal departments. Previously, Youssef worked as a Freelance Recruiter at Log-Horizon, recruiting customer service agents and managing the full recruitment cycle. Experience also includes a role as a Recruitment Specialist Trainee at Majorel Egypt, focusing on candidate sourcing and screening. Prior to that, Youssef held positions at iSON Xperiences Ltd as a Senior Customer Service Representative, responsible for reporting and team onboarding, and as an Inbound Customer Service Representative at Majorel Egypt, providing support for telecom products. Youssef began the career as a Customer Service Specialist at Raya CX. Education includes pursuing a Bachelor's degree in Tourism guidance at Ain Shams University, expected to complete in September 2025.