Albert Scott

Albert Scott is an experienced professional with a background in customer care and technical support. Currently serving as an Escalation Specialist at OneMain Financial since January 2023, responsibilities include resolving customer inquiries and processing calls. Previously, as Manager of Support Operations at Saviynt, Albert demonstrated leadership by addressing business-critical issues and improving departmental KPIs. Albert also held the position of Technical Support Manager at CA Technologies from 1997 to November 2018, where management of a support team and communication with customers on escalated issues were key functions. Educational qualifications include an Associate of Arts Degree from Tarrant County College and a degree in Computer Science from Bryan Institute of Technology, alongside a High School Diploma.