Senior Collections Associate

New York City, NY

About Us

Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters.  

Working in a hybrid model from our NYC office in Union Square, you’ll have the opportunity to collaborate with a variety of cross-functional teams to improve our product based on customer feedback. Our Obligo family is driven, charismatic, and a ton of fun to work with.

About the Position

Obligo is seeking a driven Senior Collections Associate to manage a portfolio of delinquent accounts, negotiate payment plans, and improve collection processes. In this role, you'll play a key part in fulfilling our mission of building trust between landlords and renters by ensuring timely payments and maintaining strong customer relationships.

The ideal candidate has at least 3 years of B2C collections experience, strong negotiation skills, and a solid understanding of billing procedures. If you’re a self-motivated problem solver with a passion for delivering results, this role is for you!

Responsibilities: 

• Manage and prioritize a portfolio of delinquent accounts to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence to follow up on overdue balances.
• Negotiate payment plans and settlements while maintaining positive relationships with customers.
• Identify and implement process/policy improvements that improve collection results and/or team effectiveness. 
• Participate in group and peer to peer call and pipeline reviews, providing feedback and guidance to junior team members.

Requirements

• 3+ years of collections experience, ideally in a B2C environment with a demonstrated ability to collect outstanding debts from clients and customers
• Strong negotiation, communication and problem solving skills
• Ability to self-motivate, work independently and deliver results
• Strong understanding of billing procedures and collection techniques (e.g. skip tracing)
• College degree or equivalent experience

• Located in the New York City metro area and able to commute to our NYC office

Benefits and Perks

• Join a mission-driven and value-driven company that puts culture, personal growth and well-being front and center
• A chance to work with incredible teammates who are bright, creative, talented, and passionate!
• Growth & Training Opportunities
• Hybrid work model, including 2-3 days per week of working from home
• Fun office environment in Union Square, including communal food, music and games
• Frequent company and team events including physical workouts, restaurants and more
• Generous PTO and Holiday Schedule
• Stock Options to all full time employees
• Home Office Expense Reimbursement 
• Health, Dental and Vision plan options with generous company contributions
• 401-K with match
• Paid parental leave
• Flexible Savings Account (FSA) Options
• Commuter Benefits (pre-tax dollars for transit and parking)

Salary: $75K base