Junior Collections Specialist

Given that this position requires English proficiency, we are only considering CV's provided in English. Thank you, and we look forward to your submission!About The Team

Our team maintains impeccable records and subscriptions for clients’ websites, however; we are not just a numbers department. We truly care about our clients’ situations and are here to listen and help. Olly Olly sees the big picture and our clients are definitely in it! Our core values are Creativity, Enthusiasm, and Empathy! We deal with challenges daily, we check on each other and provide support with either a technical approach or keeping ourselves grounded with a bit of humor!

About The Role

Is your attention to detail and accuracy second to none?

This is an exciting time to join our ambitious and growing Accounting Team! We’re looking for a Collections Specialist to shape Olly Olly’s collections, billing, reconciliation, and invoicing within a fast-paced and quickly evolving online marketing company.

If you’re a proactive and self-motivated accounting professional with AR experience and Collections, this might be the role for you! Your eagerness to learn, as well as the ability to interact with all levels of management and cross-functional teams will get you to succeed.

The Collections Specialist will help collect unpaid invoices and provide accounting & administrative assistance to the accounts receivable team. The right fit for this role will uphold excellent standards of organization, accuracy, attention to detail, and confidentiality. You’ll have the opportunity to bring new ideas to the table and improve processes that impact the organization at large.

You're excited about this opportunity because you will…

Processing (60%)

• Reach out to customers with overdue accounts to arrange payment.
• Assist customers with all financial servicing needs via inbound and outbound contact.
• Negotiate with clients in a consultative manner, adhering to all applicable laws, policies, and procedures to resolve account issues.
• Set up recurring monthly subscriptions for new business and process reactivations.
• Track all new and canceled subscriptions.
• Generate website invoices as directed, with multi-source payment methods.
• Follow established procedures for payment disputes, including providing thorough and accurate evidence for cases.
• Process credit card payments and prepare ACH payment methods.
• Manage tickets for billing adjustments, refunds, and cancellations.
• Lead collections and win-back processes with innovative solutions.

Data Cleanliness and Reporting (40%)

• Produce end-of-month reconciliation reports.
• Maintain accurate AR data and report ongoing metrics (daily, weekly, and month-to-date).
• Track and provide monthly chargeback reports for cross-functional client-facing teams.
• Update client account details and payment methods as needed.

Support & Continuous Improvement

• Collaborate with cross-functional stakeholders to design and implement process improvements, including spot checks.
• Assist with ad-hoc requests, such as audit support and system implementations.

We're excited about you because…

• You bring 1+ years of experience in Accounts Receivable, Customer Experience, or general accounting roles.
• Collections experience is a plus but not required.
• You’re comfortable with data reporting and analysis
• You have experience in office administration and basic bookkeeping procedures.
• Your English communication skills, both written and spoken, are advanced (assessed through interviews and tests).
• You’re proficient in Excel and Google Sheets.
• You have some familiarity with payment software like Stripe, QuickBooks, NetSuite, or Xero (we use Stripe but we can provide training for you).
• Experience using a CRM or ticketing system would be a strong advantage (for reference, we use Hubspot).
• A Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field is a nice-to-have, but we’re more interested in your eagerness to learn and grow.

This will make you fit right in...

• Attention to Detail | Organized with a high degree of accuracy and attention to detail
• Communication | Customer service skills, with excellent verbal and written communication skills.
• Critical Thinking | Problem analysis and creative problem-solving skills, with a sense of urgency.
• Time Management | Ability to work quickly and precisely in a fast-paced environment under tight deadlines & respond to shifting priorities quickly and effectively when needed
• Confidentiality | A strong moral code & adherence to confidentiality

Benefits

• Salary: $725 USD monthly
• This is a full-time, work-from-home role. While we are primarily targeting candidates from Latin America and the Philippines, as that's where our teams are located, you're welcome to apply from other regions if the salary and working hours align with your expectations.
• 15 Days PTO (paid time off) + US Holidays
• Schedule: 8:00am - 5:00pm, Monday through Friday
• An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

About Olly Olly

Hi, we’re Olly Olly. We’re a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results.

We’re powered by curiosity. We’re curious about data, about facts, about the story behind the company, and about the people we’re trying to reach.

We play the long game. Keeping our client’s marketing needs our main priority is what makes Plum tick.

Founded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That’s when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It’s time to come out from hiding and doing it all on your own.

Olly’all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.