Pricing

Log inSign up
Hiring

Account Manager

Finance · New York, United States

Job description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

About Us
Optimove is on a mission to unlock AI-driven customer data and advanced channel engagement for the 1200+ brands that use our platform. Ranked #1 by Gartner for Multichannel Marketing Journey Orchestration, the Optimove team is one of the best kept secrets in NYC! We're seeking a talented and results-oriented Account Manager to join our growing team and play a pivotal role in maximizing the value our clients receive from our multichannel marketing solution.

About the Role
Based out of our Manhattan office, you'll be a trusted advisor who bridges the gap between our clients, internal sales teams, product specialists, and customer success teams. You'll act as a revenue-generating liaison, ensuring seamless communication and collaboration across all functions while uncovering new revenue streams for our existing customers. This role is critical in translating client needs into actionable strategies, working with internal product specialists to identify the most effective solutions, and collaborating with customer success to ensure flawless implementation and ongoing optimization. You'll be the quarterback, driving successful client outcomes through a unified team approach.

Responsibilities:
  • Build and maintain strong, collaborative relationships with assigned clients, and leading the commercial aspects of the relationship.
  • Manage and lead customer contract renewals and up-sells.
  • Conduct in-depth consultations to understand client needs, challenges, and marketing objectives.
  • Develop and present customized solutions leveraging the Optimove platform, with a focus on maximizing ROI.
  • Work closely with the CSM's to understand each client's platform usage, ensuring optimal performance and ongoing optimization.
  • Proactively identify upsell and cross-sell opportunities, expanding client relationships and driving revenue growth.
  • Stay up-to-date on the latest features and best practices, continuously enhancing your product knowledge.
  • Foster a positive and collaborative relationship with internal teams (Sales, Product, CSM) to ensure a seamless client experience.
Qualifications:
  • Minimum of 3-4 years of experience in a client-facing role, preferably within the marketing technology (MarTech) industry.
  • Prior experience managing a book of business greater than $2M ARR.
  • Proven track record of building and nurturing strong client relationships.
  • Solid understanding of digital marketing principles and best practices.
  • Proactively manage client renewals, ensuring a smooth and successful contract extension process.
  • Negotiate contract terms that are mutually beneficial for both our clients and our company, leveraging your strong communication and negotiation skills.
  • Strong communication and presentation skills, with the ability to tailor presentations to diverse audiences across multiple industries and verticals.
  • Demonstrated proficiency in project management methodologies.
  • Experience working with a Marketing Cloud and marketing automation platforms a plus.
  • A passion for learning and staying on top of the latest marketing trends.

Org chart

This job is not in the org chart

Teams

This job is not in any teams

Offices

Optimove

1 followers

Optimove is a privately held company that develops and markets a Relationship Marketing software as a service. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent communications that maximize the value of every customer. Our mission is to help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale. Optimove is used by customer marketers and retention experts at more than 500 customer-centric businesses. Using Optimove, these marketers gain a deep understanding of their customers’ behavior and automate the delivery of highly relevant communications for everyone – no customer left behind! Optimove’s Science-First Relationship Marketing Hub implements a science-driven approach to planning, automating and optimizing a complete, hyper-personalized relationship marketing plan. By combining predictive customer analytics, AI optimization technologies and a multi-channel campaign execution engine, Optimove helps marketers deliver the right message via the right channel to every customer, every time. The result is happier, more loyal customers and significant increases in customer spend, engagement, retention and lifetime value.

Industries

Information Technology

Headquarters

New York, United States

Employees

51-200

Links

Related jobs