Coordinator, Billing & Collections

Coordinator, Billing & Collections Operations:

 At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview:

Coordinator, Billing & Collections Operations This critical role will be charged with be responsible for handling all inbound customer billing inquires, as well as account resolution for all failed or missing customer payments.  As a subject matter expert, this role will focus on customer case resolution, close the gap of outstanding funds and drive customer retention when applicable. Reporting to Manager, Billing and Retention, this role will service as an important resource in driving full revenue recognition and positive customer experiences. 

If you are looking for a role that directly impacts core company goals, influences best practices, and being rewarded for strong performances and has career mobility, this is the role for you. 

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties

• Handle all inbound customer calls related to billing and collections.
• Generate outbound calls to successfully resolve open cases related to billing inquiries and outstanding funds.
• Act as a subject matter expert on pricing and product, helping to drive both collections and retention.
• Become a true company advocate, generating further sales opportunities through positive customer experiences.

• Drive positive customer experiences through being communicative, informative, positive, professional, and timely during case resolution.
• Become a customer advocate by being both empathetic and results oriented
• Embrace department KPIs, using them to measure and drive overall self-performance and additional compensation opportunities.

Minimum Qualifications:

• 3 minimum years of working experience in billing, service and/or sales.
• Dependable, trustworthy and reliable
• Strong retention and customer facing skills.
• Experience working with CRM and related data sets.
• Bachelor’s degree preferred.
• Proficiency in Microsoft Word, Excel, and Outlook a must
• Excellent written and verbal communication skills.
• Proven numerical and analytical skills.
• Thrives in fast paced environment.
• Experience in payment services and/or SaaS environment preferred, a plus.

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.