SESTEK
Anıl Ayhan has a diverse range of work experience. Anıl started their career in 2012 as a Part-time Data Analyst at Entes Elektronik A.S. In 2013, they gained further experience as an Intern at Turkcell Superonline and as a Software Support Specialist at Asseco SEE Turkey. Anıl then joined IBM in 2014 as an IT Specialist, where they implemented IT monitoring solutions. In the same year, they also began working at Sestek as a Project Manager and Technology Consultant, a role they held until 2017. From 2017 to 2020, Anıl served as a PMO Team Leader and Product Manager at Sestek, and they currently hold the position of Head of PMO at the company.
Anıl Ayhan obtained a Bachelor's Degree in Electronics Engineering from Istanbul Technical University, which they attended from 2008 to 2013. Anıl later pursued a Master's Degree in Business Administration and Technology Management from the same university, attending from 2019 to 2020. In addition, Anıl Ayhan obtained a PMP certification from the Project Management Institute in October 2020.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.