Operations Associate

Swoop is a mobility tech company headquartered in Los Angeles. Our mission is to make transportation accessible, transparent, and affordable for everyone. We recently raised a $3.2m seed round from top investors and are in a period of hypergrowth as we tackle the chauffeured transportation industry.

Founded by transportation industry experts, Swoop is committed to creating an experience that customers love and our partners rely on. We have the resources and the appetite to conquer the $40b group mobility space and need versatile go-getters to help us. If you have the drive to work in a fast-paced, hard-working environment of builders to join our team in Los Angeles and remotely. Come join us, get your hands dirty and make a real impact.

Swoop provides chauffeured transportation (e.g. limo, bus, and van) operators with SaaS platform, Moovs (Moovsapp.com). Moovs makes it easier to allow businesses access to website development, booking tools, dispatch automation, payment management, and much more. Additionally, we help their customers navigate the highly fragmented industry by removing frustration and complexity from the current user experience with our Marketplace at swoopapp.com.

Job Description

We’re hiring an Operations Associate. This person is passionate about using their expertise and attention to detail to make group mobility more seamless. In this role, you’ll be working on booking rides with our partner firms that customers have requested. This includes being detail oriented and rigorous around putting together orders and trips that work for our customers. You’ll be working closely with the leadership team and experience the hypergrowth of one of the fastest-growing tech start-ups in LA.

Responsibilities

• We are getting more demand than we can handle, and you will hit the ground running to support the team and the company on hitting high-growth targets
• Help us understand how to best scale these operations as we continue to grow as a company
• Owning all deals coming in from a certain customer segment
• Communicate with customers on deal changes
• Providing feedback to cross-functional teams to build a tech marketplace

Requirements

• You have experience in Business Development or Operations and love operations of a business
• 1+ years of working experience
• Excellent communication skills
• Excitement about working in a high-growth startup
• Being able to work on multiple projects

Personality Traits

• Driven: You know you want a career in operations and this job is the first step in having a successful career
• Creative: Tailoring the right solution for a variety of customer requests
• Great Communicator: You are a clear, concise and compelling communicator. You have excellent written and oral communication and can change up your communication style depending on your audience.
• Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth
• Excellent Attitude: Diligent and positive attitude, willing to go the extra mile risks while being a team player and you are resilient in the face of challenges
• Self-starter: You're always looking for ways to do your job better and you never wait to be told what to do