Thuma is looking for a Retail Operations Manager to join our lean, fast-growing team and lead the operations of our retail stores. In this role, you will oversee the full spectrum of store operations for both new and existing locations, playing a pivotal role in their setup and success. Your core responsibilities will include planning and executing new store openings, implementing guest engagement flows, ensuring visual merchandising standards, inventory management, systems operations, new product launches, and assisting in team hiring, while ensuring 6-star guest experience, operational excellence, hitting store KPIs and reporting.
Success in this role requires exceptional communication skills, the ability to collaborate with diverse stakeholders, and a proactive approach to planning and meeting deadlines. The ideal candidate will have a proven track record in retail operations, strong project management skills, and the ability to juggle multiple tasks in a fast-paced environment.
Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!
Key Responsibilities:
- Create and manage store operations opening timelines to ensure stores are ready by the target date. Oversee physical setup and work cross functionally on visual merchandising and inventory setup, while coordinating fixtures and supplies to meet design and functionality needs.
- Develop and refine guest communication strategies, including creating and updating guest engagement flows and clienteling guidelines for consistent interactions and to enhance the overall guest experience.
- Set up and manage essential systems such as Shopify POS, Calendly, Gladly, Banking Systems, and Verkada for foot traffic monitoring, ensuring seamless integration and functionality for store operations.
- Design inventory management processes, including product and brand asset procurement. Oversee reordering to maintain optimal stock levels for retail and café operations, while managing barcode systems and cycle counts.
- Work cross-functionally to maintain and enhance visual merchandising standards, including the initial design, setup, and continuous testing of new elements to improve guest experience.
- Manage the execution of new product launches, ensuring cohesive inventory, pricing, and display plans.
- Our retail stores will often have a cafe component to them. Manage the integration of cafe operations with the retail space. Develop comprehensive cafe plans, including supplier sourcing, menu creation, and operational setup.
- Recruit, hire, and train staff for both retail and cafe operations, developing standardized recruiting plans and training programs. Manage team evaluations and continuous learning opportunities.
- Build, standardize, and effectively share SOPs for efficient store operations for retail expansion.
- Lead retail reporting efforts. Create frameworks and dashboards tracking overall KPIs. Synthesize the data and share results with senior leadership.
What You’ll Need:
- Proven experience in retail operations or store management.
- Excellent written and verbal communication skills.
- Excellent project management skills with the ability to prioritize, multitask, and meet deadlines.
- Strong system management skills, with proficiency in Shopify POS, NetSuite and related tools.
- Experience in inventory management and process optimization.
- Experience in hiring and training retail staff.
- A proactive approach to improving guest experience and store operations.