VitalSource
Gwen Chaplin is a seasoned professional with extensive experience in customer success and management across various industries. Currently serving as a Senior Customer Success Manager at VitalSource since October 2019, Gwen has previously held significant roles such as Implementation/Customer Success Manager at Simplilearn and Manager of Client Success at DreamBox Learning. Gwen has demonstrated a strong ability to drive customer satisfaction and retention, effectively managing high-value accounts and collaborating with internal teams to streamline processes. With a solid educational background, including a Bachelor of Science in Business Management and Finance from San Diego State University and a Teaching Credential from Chapman University, Gwen combines strong business acumen with a commitment to educational success.
VitalSource
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VitalSource Technologies is a platform that provides building, enhancing, and delivering e-learning content. They offer best-in-breed technology, enterprise-level scalability, industry-leading analytics, and the broadest digital content catalog in higher education. The VitalSource Bookshelf® platform is the most used e-textbook delivery platform inhigher education. Content from more than 1000 of the world’s top academic publishers is available to Bookshelf platform users, including those living with disabilities, on a variety of operating systems and devices.